I've been hosting since 2014. My first guest was terrifying. I remember hovering by the door, wondering if I'd made a huge mistake. But it worked. For years, it worked.
Then something shifted. Support stopped being people and started being templates. Decisions came down with no explanation, no appeal, no human on the other end who gave a shit.
Last year, a six-week booking got reversed overnight. Guest complained after checkin, Airbnb sided with them instantly, payout vanished. I had photos, timestamps, messages. Everything. Didn't matter. The case was closed before I could even respond.
I sat there at 2am staring at the chat window, typing and deleting the same message over and over. What's the point? They're not reading this.
That's when I realized: they don't read messages. But they have to read certified mail. Airbnb's own Terms of Service, Section 23, says so. It's the one thing that forces a real human to actually look at your case before it goes to arbitration.
So I built Aeva. Not as a weapon, but as a door. A way to be heard when the chat window isn't enough.
Aeva takes your evidence, pulls the exact policy language, and generates a formal demand letter that gets sent USPS Certified Mail with signature tracking. It's not a threat. It's just following the process Airbnb already agreed to.
If you've ever felt invisible in your own dispute, you're not. You just need to speak the language they're required to listen to.
That's what this does.Hosting once felt human. Messy, real, fair.
Then scripts replaced support and payouts vanished overnight.
I built Aeva after losing a 6‑week booking with no appeal.
Aeva turns your chat and evidence into a certified letter the platform can't ignore.
Not a fight, just fairness on paper.
For every host left unheard: your voice still matters.
Does Airbnb Owe You Money?
Airbnb support ignored you. Their legal team won't.
Flat $349 · No subscription · Full refund until it's mailed
How It Works
Aeva turns your Airbnb chat into a certified legal demand - three steps in minutes.
- 1
Upload your threads
Copy the Airbnb chat - every word, every detail.
- 2
Aeva builds your demand letter
Cites the exact Airbnb rules and every dispute point.
- 3
We mail it certified
USPS-tracked, signature-required, legally recorded.
- 1
Upload your threads
Copy the Airbnb chat - every word, every detail.
- 2
Aeva builds your demand letter
Cites the exact Airbnb rules and every dispute point.
- 3
We mail it certified
USPS-tracked, signature-required, legally recorded.
Your letter goes out by USPS Certified Mail. Airbnb has to sign for it — we'll send you that signature. Expect it to reach them in about two weeks.
What Hosts Are Saying
I've hosted since 2014 and felt completely powerless last year. Aeva stepped in and gave me back control.
— Lisa M.Portland
Airbnb support ghosted me and even reversed my refund. Then I found Aeva and in a week, everything turned around.
— Jon R.Miami
There's quiet power in a certified letter. It just spoke for itself.
— Arun V.Austin
Airbnb ignored my endless emails. Aeva took minutes and actually worked.
— Sarita K.San Diego
I'd nearly given up after months of dormancy. Aeva closed my case in days.
— Maria S.Chicago
Trusted by independent hosts who believe in fairness - and still believe in hosting.
Individual results vary. Past outcomes don't guarantee future results.
Trust & Compliance
Your Data Is Protected
Encrypted in transit and at rest. Never sold, and shared only with the providers needed to mail your letter.
Policy-Driven Document Automation
Aeva applies Airbnb's published rules to your case - you decide what to send. Not legal advice; you're always in control.
USPS Certified Delivery
Your demand letter ships via USPS Certified Mail - trackable, professional, formatted to be taken seriously by Airbnb's legal team.
Powered by Aeva AI
Built on an AI trained in Airbnb policies, real dispute data, and proven demand-letter frameworks.
Aeva Reply
Also from Varae · Free, no login
Airbnb support talks in circles. Aeva writes the reply that ends it, in their own words back to them.
- 1
Paste the thread
Your guest and support messages, straight in.
- 2
Get your reply
We find the policy and write it. No wording to figure out.
- 3
Send it
You stay in control start to finish.
- 1
Paste the thread
Your guest and support messages, straight in.
- 2
Get your reply
We find the policy and write it. No wording to figure out.
- 3
Send it
You stay in control start to finish.
For hosts handling one dispute, and the people who handle them all day.
Aeva fights for you.