I've been hosting since 2014. My first guest was terrifying — I remember hovering by the door, wondering if I'd made a huge mistake. But it worked. For years, it worked.
Then something shifted. Support stopped being people and started being templates. Decisions came down with no explanation and no human on the other end who seemed to care.
Then a six-week booking got reversed overnight. The guest complained after leaving, Airbnb sided with them, and my payout vanished. I had photos, timestamps, messages. It didn't matter. The case was closed before I could even respond.
I sat there at 2am staring at the chat window, typing and deleting the same message over and over. What's the point?
That's when I went back to Airbnb's own Terms. Before a dispute can go to arbitration, they lay out a formal step: a written pre-dispute notice, mailed to their registered agent. Not a chat message — a dated, signed-for record that your case was put in writing.
So I built Aeva. Not as a weapon, but as a door. It takes your evidence, pulls the exact policy language, and prepares that notice, sent by USPS Certified Mail with tracking and signature confirmation.
It can't guarantee how Airbnb decides. But if you've ever felt invisible in your own dispute, this is how you put your case on the record — the way their own process says to.Hosting once felt human. Messy, real, fair.
Then support became templates and a six-week booking was reversed overnight.
I built Aeva to help hosts put their case in writing.
It prepares a pre-dispute notice — the required step before arbitration under Airbnb's Terms — and sends it by certified mail with tracking and signature confirmation.
It cannot guarantee how Airbnb decides.
For every host left unheard: this is how you put your case on the record.
Airbnb support ignored you? Put your case on the record.
A pre-dispute notice is the required step before arbitration under Airbnb's Terms. It does not decide the outcome.
Flat $349 · No subscription · Full refund until it's mailed
How It Works
Aeva prepares a written pre-dispute notice — the required step before arbitration under Airbnb's Terms. It does not decide the outcome.
- 1
Upload your threads
Copy the Airbnb chat — every word, every detail.
- 2
Aeva prepares your pre-dispute notice
Organizes your account and relevant policy language for your review.
- 3
Your notice is sent by certified mail
USPS tracking and signature confirmation create a dated delivery record.
- 1
Upload your threads
Copy the Airbnb chat — every word, every detail.
- 2
Aeva prepares your pre-dispute notice
Organizes your account and relevant policy language for your review.
- 3
Your notice is sent by certified mail
USPS tracking and signature confirmation create a dated delivery record.
Your pre-dispute notice is sent by USPS Certified Mail with tracking and signature confirmation, creating a dated record that your case was put in writing.
Trust & Compliance
Your Data Is Protected
Encrypted in transit and at rest. Never sold, and shared only with the providers needed to mail your notice.
Policy-Driven Document Preparation
Aeva uses Airbnb's published rules to help prepare your notice. You decide what to send. Not legal advice; you're always in control.
USPS Certified Delivery
Your formal notice is sent by USPS Certified Mail with tracking and signature confirmation.
Powered by Aeva AI
Aeva uses the information you provide and relevant published policy language to prepare a notice for your review.
Aeva Reply
Also from Varae · Free, no login
Aeva helps you write a clear, policy-grounded reply. You stay in control.
- 1
Paste the thread
Your guest and support messages, straight in.
- 2
Get your reply
We find the policy and write it. No wording to figure out.
- 3
Send it
You stay in control start to finish.
- 1
Paste the thread
Your guest and support messages, straight in.
- 2
Get your reply
We find the policy and write it. No wording to figure out.
- 3
Send it
You stay in control start to finish.
For hosts handling one dispute, and the people who handle them all day.
Aeva helps you write a clear, policy-grounded reply. You stay in control.